Information We Collect
When you contact us or request service, we collect your name, phone number, email address, and service address. We also collect details about your water damage or mitigation needs.
Like most websites, we automatically collect certain technical data when you visit, such as your IP address, browser type, and pages you view. This helps us improve our site and your experience.
How We Use Information
We use your information to respond to your requests, schedule service, provide estimates, and complete the work you hire us for. We also use it to send you updates about your project and to process payments.
With your consent, we may send you promotional emails or text messages about our services. You can opt out at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how you use our site. Cookies are small text files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work properly.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to help us understand website traffic and usage patterns. These tools may collect information about your visits to our site and other sites over time.
We may also use third-party services for scheduling, payment processing, and customer communications. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as payment processors and scheduling software, and only as needed to serve you.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When it's no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These include physical, electronic, and procedural safeguards.
No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security. We continually review and update our security practices.
User Rights
You have the right to access, correct, or delete your personal information. You can also object to or restrict certain processing, and request a copy of your data.
To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe and as required by law.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this policy periodically.